1. Introduction
ColdMailCalculator ("we," "us," or "our") operates the website at coldmailcalculator.com and provides forecasting and planning tools for cold email outreach. This Privacy Policy explains how we collect, use, and protect information when you use our website, calculators, and API.
By using ColdMailCalculator, you agree to the practices described in this policy. If you do not agree, please discontinue use of the Service.
2. Information We Collect
We may collect the following types of information:
- Account information — name, email address, and billing details when you create an account or subscribe to a plan.
- Calculator inputs — campaign metrics and values you enter into the web-based calculators. These are processed to generate forecasting outputs and are not stored as personally identifiable records.
- API usage data — request metadata including timestamps, endpoint calls, response codes, and usage volumes for billing, security, debugging, abuse prevention, and service improvement.
- Usage and analytics data — pages visited, time on site, browser type, device type, and referring URLs, collected via analytics tools.
- Cookies and tracking data — placed by us or third-party services such as analytics and advertising providers.
- Support communications — emails and messages you send to our support address.
3. Information You Provide
When you use our calculators or API, you provide campaign assumptions such as email volume, reply rates, and deal values. You should not submit sensitive personal data belonging to third parties — such as real private email lists, contact records, or personal identifying information — through our calculators or API. Our tools are designed for aggregate forecasting with your own planning assumptions.
4. API Usage Data
API request metadata — including endpoint, timestamp, response status, and usage count — is logged for security, billing enforcement, rate limiting, debugging, abuse prevention, and service improvement. We do not store the content of your API request inputs beyond what is needed to fulfill the request and maintain logs.
5. Payment Information
Payments are processed by Stripe. ColdMailCalculator does not collect or store full credit card numbers, CVV codes, or complete payment card data. All payment data is handled directly by Stripe under their own privacy policy and security standards. We receive limited billing information such as the last four digits of your card and billing address for account management purposes.
6. Cookies and Analytics
We use cookies and similar tracking technologies to operate and improve the Service. Types of cookies we use:
- Essential cookies — necessary for the site to function correctly.
- Analytics cookies — help us understand traffic patterns and usage (e.g., Google Analytics).
- Advertising cookies — used by third-party ad networks to serve relevant ads based on your browsing.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect site functionality.
7. How We Use Information
We use collected information to:
- Provide and improve the Service and API
- Process payments and manage credit pack purchases
- Deliver API keys and account access
- Enforce usage limits and API rate limits
- Respond to support requests and billing inquiries
- Detect and prevent fraud, abuse, and unauthorized access
- Understand how visitors use the website to improve content
- Comply with legal obligations
We do not sell your personal information to third parties.
8. How We Share Information
We may share information with:
- Stripe — for payment processing.
- Analytics providers — such as Google Analytics for anonymized usage reporting.
- Advertising networks — for serving relevant ads, subject to their own privacy policies.
- Legal authorities — when required by law, regulation, or court order.
We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.
9. Data Retention
Account information is retained for as long as your account is active or as needed to provide the Service. API usage logs are retained for a reasonable period for billing, security, and service improvement purposes. Support communications are retained for the period necessary to resolve your inquiry and maintain records. Analytics data is governed by the retention policies of third-party analytics providers.
10. Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or disclosure. However, no internet transmission or storage system is completely secure. We cannot guarantee absolute security of your data. If you suspect a security incident related to your account, contact us immediately at support@coldmailcalculator.com.
11. International Users
ColdMailCalculator is operated in Canada. If you access the Service from outside Canada, your information may be transferred to and processed in Canada or other jurisdictions where our service providers operate. By using the Service, you consent to such transfers.
Our Service is designed to support responsible data handling. We do not claim certification under specific international frameworks, but we aim to apply practices that are consistent with generally accepted privacy expectations for Canadian-based SaaS products.
12. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Opt out of certain data collection or targeted advertising
- Withdraw consent where processing is based on consent
- Lodge a complaint with a relevant data protection authority
To exercise any of these rights, email support@coldmailcalculator.com.
13. Children's Privacy
ColdMailCalculator is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has submitted personal information, contact us immediately and we will delete it.
14. Third-Party Services
Our website may use Google Analytics, Google AdSense, and other third-party services. Google's use of advertising cookies enables it to serve ads based on your visits. You may opt out of personalized advertising at Google's Ads Settings. For more details, see Google's Privacy & Terms.
15. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. For material changes, we may notify you by email. Continued use of the Service after changes constitutes acceptance of the updated policy.
16. Contact
For privacy questions or to exercise your rights, contact us at: